FREQUENTLY ASKED QUESTIONS
Shipping and returns
Where do you ship to?
We currently ship within Canada! We do not offer a cross-border shipping option yet at this time.
How long does shipping take?
We work closely with Canada Post and other reliable shipping companies to ensure your package arrives to your doorstep within 7-10 business days. However, there may be a slight delay depending on the time of the year and extraordinairy circumstances that may apply. You will be updated with any changes if the process does take longer than expected. We apprecciate your patience!
What is your return policy?
Please review the return policy section under customer care.
Where is my package shipped from?
If you are located in Canada, your package will ship from Castlegar, BC or Montreal, QC.
How long is the processing time?
We aim to get your package shipped to you as quickly as possible! However, with a high volume of orders we take about 2-5 business days to package and 7 -10 ship our products to you.
What currency is my order in?
Our warehouses are in Canada, so you'll be charged in CAD.
Are Love and Lemons essential oils 100% pure?
Our oils are 100% pure with absolutely no fillers, diluting oils, synthetic fragrances, or unnatural components of any kind. Before the products are shipped, they are tested and bottled up according to the standards.
Why some oils are certified organic and some not?
We source our essential oils from different countries; mostly from Canada and Madagascar. Some countries have organic certification systems in place, while others have more complex systems. Regardless, all Love and Lemons essential oils are non-GMO, pesticide-free and are never tested on animals. The purity and potency of Love and Lemons essential oils is guaranteed and under each essential oil's description, you can find the available tests results. In order to put our ecocert certification, we must buy the right to do so, knowing that all batches have been tested to reach quality standards. All our essential oils are certified Kosher, vegan and cruelty-free.
Are Love and Lemons essential oils therapeutic grade?
Can Love and Lemons essential oils be ingested?
Where your essential oils sourced from?
What's the shelf life of the single essential oils and blends?
All of our single essential oils have a 2-5 year shelf life and our blends have 2 years of shelf life. Our bottles are designed to keep light from reaching the oils however we still advise storing them at room temperature, away from direct sunlight. Keep in mind that citrus oils are more sensitive and have the tendancy to oxidise more easily than other essential oils. As essential oils are volatile compounds and evaporate fast, always make sure to close the lids after each use.
Can I use the roller blends in a diffuser?
No, you are only able to use our single oils or undiluted essential oils blends.
What essential oils cause photosensitivity?
Please keep in mind that any citrus essential oils will be photosensitive. We recommend to stay out of the sun for 12 hours after application, or to use the essential oils on a section of your body that will not be exposed. Please be sure to wear sunscreen and do not use any form of tanning beds as you can burn and damage your skin.
Does essential oil stain skin or fabric?
If you have a white pillow case, make sure the oil is completely absorbed by your skin before laying down for the night!
Does my diffuser come with a warranty?
All diffusers come with a 1 year warranty.
Are the diffusers BPA-free?
The plastic reservoir of our diffuser is made from high quality, BPA-free plastic.
Are the diffusers ultrasonic?
Yes! This means that they emit no heat and run through vibrations. Because of this, the plastic, water and oils are not heated while diffusing and the plastic has no interaction with the essential oils.
How do I clean my diffuser?
We recommend cleaning your diffuser once a week by adding a little bit of vinegar into the water and running it for 10-15 minutes. Empty our the water and wipe off clean after.